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FAQ


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  1. What makes Swiss Diamond superior?
  2. Why diamonds?
  3. What is cast alumnium and why use it?
  4. What is the difference between Standard and Induction Collection cookware?
  5. Can I use Induction Collection cookware on a gas or electric stove also?
  6. Will Swiss Diamond Induction cookware make a "buzzing" sound?
  7. Why is my induction cookware not working?
  8. Is Swiss Diamond eco-friendly?
  9. Does Swiss Diamond promote healthy cooking?
  10. Does Swiss Diamond use PFOA, and is it safe for use?
  11. Should I use the same heat settings as the cookware I have now?
  12. What type of oil is recommended?
  13. Will metal metal utensils scratch my cookware?
  14. Is Swiss Diamond Cookware Oven Safe?
  15. How do I care for my Swiss Daimond Cookware?
  16. What is your warranty policy?
  17. Do you offer gift cards / gift certificates?
  18. Why is Swiss Diamond Nonstick Cookware not working on my induction cooktop?



  1. 1. What makes Swiss Diamond superior?


    Unsurpassed nonstick performance. Real diamond crystals. Quality you can trust! Empowering individuals to cook at home without sacrificing convenience, Swiss Diamond cookware features unparalleled nonstick performance suitable for healthy cooking and easy clean-up. No more scrubbing or soaking! Swiss Diamond cookware is manufactured exclusively in Sierre, Switzerland and contains real diamond crystals which add longevity, superior heat conduction, and intrinsic nonstick properties to the patented coating. High-quality, versatile, and energy efficient, Swiss Diamond cookware offers solutions for all your culinary needs. Swiss Diamond is recommended by the American Vegetarian Association and the Cooking Club of America, was named the "Rolls-Royce of Nonstick Fry Pans" by the Wall Street Journal, and even rated #1 nonstick by the leading US consumer ratings organization! Want to find out more? Check out our About Us page.

  2. 2. Why diamonds?


    The use of diamonds in our cookware is not just for show. We like to consider diamonds a chef's best friend. Diamonds are the hardest natural material known to man, and therefore give our patented coating additional strength. This strength leads to a longer lasting coating, thus becoming the best pots and pans that money can buy.

    Along with lasting for a lifetime, our pans have excellent heat conductivity. This is made possible because diamonds are a better conductor of heat than metal. In fact diamonds are 4 times more conductive than copper. This lets you use our Nonstick Fry Pan to brown meat as if you were using a stainless steel skillet, while still enjoying all of the benefits of a safe and healthy nonstick coating.

    The nonstick coating is enhanced by the use of diamonds because the diamonds themselves are naturally nonstick, thus making cooking and cleaning easier than ever.

  3. 3. What is cast alumnium and why use it?


    Swiss Diamond's Standard Cookware Collection as well as our Induction Pots & Pans are made of cast aluminum with our nonstick coating. Aluminum was chosen because it is a lightweight metal with excellent thermal conductivity and corrosion resistance. There are three main methods of creating the aluminum bodies used in cookware today:

    • Stamped Aluminum - Sheets of aluminum are pressed, with great force, against forms that resemble the piece of cookware to be made. When the metal is pressed against the form, it takes the shape of the form. This is a quick and rather inexpensive method of transforming a sheet of aluminum into a cookware shape. However, cookware made with this method often warps when placed under heat, because the aluminum attempts to return to its "natural" cast state: a long, thin sheet. To see the process of making a pressed aluminum pan, view this video from the Discovery Channel - "How It's Made: Professional Cookware."
    • Spun Aluminum - A large sheet of aluminum is stretched and shaped around a cookware-shaped form using a spinning lathe. When the metal is pressed against the form, it takes the shape of the form. This is also a quick and economical method of transforming a sheet of aluminum into a cookware shape. Unfortunately this method also results in pans "warping" over time, therefore is not the ideal method of making cookware.
    • " Cast Aluminum - Cast aluminum is melted into a liquid state before being poured into specialized molds and cured in a super-heated oven. This ensures that the metal’s natural state is the cookware shape, guaranteeing it will never warp! Because the aluminum has to be melted down, it requires extra time and effort to complete this process, but the quality increase is worth the investment. To see the process of making a cast aluminum pan, view this video - "Swiss Diamond Production Process."

  4. 4. What is the difference between Standard and Induction Collection cookware?


    Simply put, induction cookware possesses a magnetic bottom. Induction stoves use a magnetic field to heat only the magnetic item touching the burner, while a traditional gas or electric stove gets very hot and transfers that heat into whatever sits on top of it.

    We carry two lines of products - Standard and Induction. If you use an induction cooktop make sure you buy an induction model. The standard line is based on high quality cast aluminum, which despite its numerous advantages is not suitable for an induction cooktop due to its non-magnetic properties. The induction model, on the other hand, is designed for optimum performance on the induction cooktop and is guaranteed not to "buzz." Lear more about Induction cook tops and our induction cookware here.

  5. 5. Can I use Induction Collection cookware on a gas or electric stove also?


    Yes. You may use our Induction cookware on any gas or electric stove, including electric plate, radiant ring, ceramic and halogen. Our Standard cookware is also suitable for any gas or electric stove, but will not work on an induction cooktop.

  6. 6. Will Swiss Diamond Induction cookware make a "buzzing" sound on my stove?


    No. Due to the advanced technologies developed by HORT Coating Center, Swiss Diamond has an extensive product line of pots and pans suitable for induction stovetops which provide superior performance and assurance that the cookware will never make a "buzzing" sound. Swiss Diamond utilizes a thermic process to infuse magnetic steel on the exterior of the aluminum body. Thus, the infused steel and the body are inseparable and "buzzing" sounds impossible. More information on buzzing in cookware.

  7. 7 Why is my induction cookware not working?


    First let's be sure you have Swiss Diamond's Induction line of cookware. While our Classic (standard) and Induction lines look similar, they are very different. If you have a classic pan, the bottom is not magnetic and therefore will not work on induction cooktops. The quickest way to test this is stick a magnet to the bottom of the pan. If it sticks, you have induction cookware, if it does not you have our Classic line. If you are sure that you have induction cookware and you are still having problems with the cookware not working see this article on Sensor Issues to learn more.

  8. 8. Is Swiss Diamond eco-friendly?


    Yes! Swiss Diamond is a green company, producing cookware that's manufactured exclusively in Sierre, Switzerland, using a technologically advanced eco-friendly production process. Our pots and pans are also made of aluminum that is 100% recyclable. For more information, take a look at ourEco-Friendly Production Process.

  9. 9. Does Swiss Diamond promote healthy cooking?


    Swiss Diamond cookware not only promotes healthy cooking, it is also backed by the American Vegetarian Association (AVA). Designed for use without oils, fats or cooking spray, our pans can help you cut calories and fats that you did not even know you were consuming. "The Swiss Diamond fry pan performed beyond our team's expectations," explains AVA Executive Director Len Torine, "There was virtually no sticking of any food particles during our tests and we were impressed that not even melted cheese would stick to the pan".

    Take the first step to living a healthier life by allowing Swiss Diamond to help you add more fruits and vegetables to your diet! If you are looking forhealthy and delicious recipes, and for more information on the AVA and how we earned the, AVA Certification.

  10. 10. Does Swiss Diamond use PFOA?


    No. The Swiss Diamond HD nonstick coating, manufactured exclusively in Sierre, Switzerland and used on all products since 2011, is a PTFE-based formula reinforced with real diamond crystals. Since March 2008, we have been using PTFE that is manufactured without any PFOA, the chemical used in DuPont Teflon® that was sanctioned by the Environmental Protection Agency (EPA).

    Get the facts on PTFE vs PFOA.

    However, even if you purchased your Swiss Diamond cookware before 2008, it is still safe: Swiss Diamond's unique production process exposes the coating to such high temperatures during the curing cycle that any particles of PFOA were eliminated. Test results from the Danish Technological Institute clearly confirm that Swiss Diamond products produced before 2008 do not include PFOA.

    Swiss Diamond is recommended by independent consumer organizations around the world for safety and quality, and our Swiss factory is committed to producing safe, high-quality cookware. Cooking with our nonstick coated pans is completely safe, and is even recommended by some chefs you may have heard of. Safe nonstick cookware is one of our goals.

  11. 11. Should I use the same heat settings as the cookware I have now?


    Swiss Diamond cookware has a higher conductivity rate than most other pans. This means that it will most likely take a much lower heat setting than you usually use for other cookware. It is recommended that you never use the top 25% of your cooktop's heat setting. Our heavy pots and pans not only heat quickly and evenly, but retain heat rather well also. This mean that it is much easier to start on a lower setting and work your way up than to get your pan too hot, and wait for it to cool down. Preheating a pan, while sometimes necessary, should be done under a watchful eye. We suggest to use medium heat for 2 to 3 minutes then sprinkle a few drops of water in the pan. If the water beads or sizzles, you are ready to use the pan. If the water evaporates right away, turn the heat down and try again in 2 minutes, as the pan is too hot. It is never recommended to heat an empty pan for more than 5 minutes. Find more information here.

  12. 12. What kind of oil should I use for cooking with Swiss Diamond?


    Swiss Diamond is designed for healthy cooking with little or no oil. However, if you decide to use oil, always use it at the proper heat setting. Never use nonstick sprays or heat oil above its smoke point - it could harm your nonstick coating and cause food to stick!

    Canola, grape seed, safflower, sunflower, or soybean (vegetable) oil is well-suited for sautéing and sauces (low to medium heat). Canola, corn, grape seed, safflower, sunflower, or soybean (vegetable) oil is acceptable for frying, searing, and roasting (medium-high heat). Please note that extra virgin olive oil is not recommended. For grilling and deep frying (high heat), use canola, corn, cottonseed, grape seed, safflower, sunflower, or soybean (vegetable) oil. However, never use a nonstick pan on a high heat setting. Instead, heat the pan over medium-high heat until it reaches proper temperature.

  13. 13. Will metal utensils scratch my cookware?


    Swiss Diamond highly recommends that you NOT use metal utensils on any of our cookware. We have designed our pots and pans to last a lifetime, but there are a few "rules" to make this happen. Using heat rated silicone or other nonstick-friendly utensils will help keep your cookware looking like the day you bought it. If you do use metal on the pan, your pan may scratch. While the scratches are not dangerous and will not impact performance, we must insist you never cut or chop your food in the pan, as this will void the warranty. We also recommend against using an immersion blender or any type of metal beater- instead, we recommend the use of a silicone whisk or other nonstick-friendly item.

  14. 14. Is Swiss Diamond Cookware Oven Safe?


    Swiss Diamond cookware (including all handles and tempered glass lids) is oven safe up to 500°F (260°C). This allows many meals to be completed in one pan - starting on the stove top and ending in the oven! However, the cookware should not be used under a broiler or close to a heating element, as these areas often exceed the recommended temperature - even when the oven heat setting is lower than the recommended temperature! We suggest placing your Swiss Diamond cookware in the center of the oven, leaving sufficient space between the cookware and the heating elements. Additionally, please remember to always use pot holders when removing pans from the oven as the handles will get hot.

  15. 15. How do I care for my Swiss Diamond Cookware?


    All Swiss Diamond cookware is designed to last you a life time. With the proper care and a bit of TLC our pots and pans will provide many years of superior nonstick performance and easy clean up. Read our full Use & Care instructions here.

  16. 16. What is your warranty policy?


    The Swiss Diamond Limited Lifetime Warranty guarantees to the original owner of the cookware that it is free of defects in materials and workmanship - that is, manufacturing defects - for the lifetime of the product. Glass lids and handles are not covered by the warranty. Read our full Limited Lifetime Warranty policy.

    If the Use and Care instructions have not been followed the warranty does not apply. Damage or destruction caused by accident, misuse, abuse, overheating, alterations or commercial use is not covered through the warranty. Stains, discoloration, scratch marks or dents are not covered by the warranty. Incidental or consequential damages are expressly excluded by this warranty.

    If your Swiss Diamond cookware is found to be defective in materials or workmanship, please submit it to Warranty Review.

  17. 17. Do you offer gift cards / gift certificates?


    Swiss Diamond is proud to offer gift cards / gift certificates that you can give to your friends & family. They are offered from $20 to $1000 to ensure that you give just the right gift to that kitchen enthusiast in your life. Read more about our giftcards and how they work. To purchase a gift card Shop Gift Cards Now.

  18. 18. Why is Swiss Diamond Nonstick Cookware not working on my induction cooktop?


    Swiss Diamond uses a patented, trade secret technology to adapt our cast aluminum cookware for use on induction stoves. This technology, in addition to being extremely efficient, is 100% guaranteed to be compatible with induction stoves. Due to very finite and sensitive cookware detection parameters in portable induction cooktops, some of these cooktops may not fully recognize some cookware. Even though a pot or pan is magnetic, it may not be recognized.

    During testing we found that only some portable units have experienced issues with our smaller pans. Max Burton, a maker of portable consumer and commercial induction cooktops, has partnered with us in an effort to resolve the issue. All Max Burton models produced after May 1, 2014, have been carefully adjusted to ensure excellent compatibility with all Swiss Diamond cookware.

    Induction ranges, full-size induction stoves, and commercial-restaurant portable units are perfectly compatible with Swiss Diamond induction cookware.